Sioux Falls, S.D., February 1, 2009 – DocuTAP, a provider of Electronic Medical Records (EMR) and Practice Management (PM) software, is pleased to offer Managed IT Services. DocuTAP has contracted with Level One Platforms to offer proactive monitoring of customer hardware and software with real time alerting and reporting that help eliminate problems before they occur.

“DocuTAP is thrilled with the monitoring, alerting, and reporting capabilities of Level One’s Managed Workplace® solution,” commented Eric McDonald, DocuTAP CEO and Founder. “Our new Managed IT Services are built on this technology and offer a comprehensive solution that greatly improves the way we deliver IT services to our customers. The proactive nature of this service provides an opportunity to work more collaboratively with the clinics we serve to help identify, escalate and eliminate service and support issues.”

Managed IT Services monitors all IP based devices at a customer’s site based on industry based best-practice monitoring policies supplied by Level One Platforms, using template libraries and custom rules that are set up specifically for each customer we serve. Strong and reliable remote monitoring allows DocuTAP and our customers to be proactive and eliminate problems before they occur. 

The monitoring setup is simple with an easy-to-use auto-discovery utility coupled with pre-defined best practice management policy modules. Policies are collaboratively set up so that alerts can be routed to DocuTAP or to the customer’s IT staff with customizable issue escalation rules. Managed IT Services allows for customized monitoring based on specific devices and applications to meet individual customer business requirements.

Monitoring of all critical network components such as servers, applications, websites, network services, network devices (i.e. firewalls and routers) are all available through industry based standards and protocols (WMI, SNMP, Syslog, NetBios, ICMP, XML, etc) used widely within a typical network environment.

About DocuTAP
DocuTAP began in May of 2000 in Sioux Falls, SD. Since its inception, the company has seen impressive growth and serves a national customer base. DocuTAP's innovative workflow solution leads the industry in its level of integration and its user-friendly, intuitive design that functions the way physicians think and practice. DocuTAP partners with customers to provide integrated EMR and Practice Management software, hardware, implementation and support in one powerfully simple turnkey solution. With unique, easy to use technology designed for urgent care, clinics can complete an entire patient visit from web check-in through billing in less time than ever. DocuTAP takes a partnership approach over the entire product lifecycle to ensure customer success. More information about DocuTAP can be found at www.docutap.com. 

Media Contact:

DocuTAP
Dusty Schroeder
Sales and Marketing Coordinator 
605-336-6962 x 8066
dusty@docutap.com